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AI-powered Help Desk and Ticketing

You can use Kiami to create a troubleshooting knowledge base for your manufacturing equipment and facilitate seamless collaboration across teams and sites, use decision trees to aggregate expert insights, and leverage AI to generate diagnostics and repair recommendations from internet-based knowledge.

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With Kiami's AI-powered troubleshooting, our customers have experienced a significant 30-70% reduction in average repair time, achieved savings in annual spare parts costs through optimized usage, along with a remarkable decrease in support calls of up to 40% thanks to its self-service features.

MEASURED BENEFITS

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Unplanned Downtimes (breakdowns)

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Parts Annual Costs

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Support Calls
(Self-service)

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New workers' learning curve

KNOWLEDGE LAYERS

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Troubleshooting Knowledge Base

Expert Wizard/
Desicion Trees

AI

INTEGRATION

Are you currently utilizing an help desk / ticketing system?

Kiami allows you to gather your team's troubleshooting knowledge base and seamlessly connect your help desk system with Kiami. When logging tickets in your system, Kiami will generate diagnostic and repair recommendations, minimizing repair time and costs.

Some customers implement Kiami as a troubleshooting layer that complements their ticketing or predictive maintenance systems, facilitating failure troubleshooting, reducing downtimes, and enabling the sharing of best practices across teams and sites.

What clients say ?

"Kiami helped us to preserve years of technical experience and best practices and share them with the maintenance team. Kiami assisted the team in reducing downtimes and training new technicians more effectively."

ELON SHAKED, GLOBAL MAINTENANCE TEAM, PALZIV

Why adopt Kiami ?

Cut downtimes

by up to 70%

Reduce learning curves

and minimize losses due to skilled workers’ departure

Improve efficiency

reducing parts costs, rework, waste and delays

Empower operational stuff 

while reducing calls to

support by up to 50%

Collaborate

among teams and across

manufaturing sites

Shortened ramp-up

while introducing of new process or product

Does your company need Kiami ?

Contact Us

 4, Mota Gur St.Petah Tikva, 4906214, Israel

arie.maor@kiami-solutions.com

Tel: +972-54-8885706

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